Sunday, October 27, 2013

My Sincerest Apologies

Earlier this evening, I was contacted by a reader, who graciously let me know there were several spelling errors with Rowan’s Lady. To say the least, I was confused as well as stunned. In addition to my editor and my 8 beta readers, I could not believe there were typos that we didn’t catch.

So I went into my copy of Rowan’s Lady to double check. Low and behold, there they were: errors that had, I can assure you, been fixed previously.

 I believe I have figured out what happened. I had major technical issues when it came time to convert Rowan’s Lady from a word doc to the epub version. For some strange reason, I could not get the ‘comments’ sections (comments left by my beautiful editor) to go away. I ended up having to strip all of the formatting from the document then copy and paste it into a new document. I then had to reformat every single paragraph. Why it did not save the changes to begin with, I do not know. But something happened where it did not save the changes. Technology can sometimes be an unruly and ugly beast and taming it is sometimes next to impossible.

I have contacted my KDP liaison via email (it is Sunday night) and I have uploaded the corrected version. I have also made the decision to hire a professional formatter for all future books so that I don’t have a problem with conversion ever again. (It can take hours to convert the document, and sometimes I end up cussing like a drunken sailor!)

These errors are not the result of bad editing. I have a beautiful, talented editor and she does a phenomenal job.

I take full responsibility for not checking the document one final time before uploading. As I said before, I had made all the final changes and edits, but for whatever reason, the file got corrupted.

From the bottom of my heart, I apologize for the inconvenience. I never want to publish anything that has glaring errors. I want my readers to be able to read my stories without being distracted by typos or errors.

Hopefully, Amazon will be able to send you updated/error-free versions very soon.

Again, from the bottom of my heart, I am most humbly sorry!

PS: My KDP liaison just responded to my email! He said they will take care of everything tomorrow! :D

I thank you all, in advance, for being understanding. I'm told that I'm not the first author this has happened to. I won't make this mistake again, I promise.

I think you're all just beautiful and I appreciate each and every one of you.

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